support

last updated: 2026-08-17

email support@flur.pics and you'll get a human. before that, the common ones:

flur isn't in my share sheet

iOS hides extensions it hasn't seen used. open any app, tap share, scroll the row of app icons all the way right, tap more, switch flur on, and drag it up the list. you only do this once.

the share sheet asks me to sign in, but the app is signed in

the app and the extension read one shared keychain item. if they disagree, the build was re-signed into a different keychain group — sign out in the app, sign back in, and share again.

a big video didn't finish uploading

leave the share sheet open until it dismisses itself. an extension is suspended by iOS the moment it stops being frontmost, and a long video can outlast that. screenshots, photos, links and text are sub-second and don't care.

how do i sign the phone out remotely?

every device gets its own token. revoke the one you want in settings → tokens; that phone stops being able to share immediately.

how do i delete my account?

in the iOS app, scroll to the bottom of the grid and tap delete account. on the web, go to settings → data. deletion is permanent and takes every capture, collection, tag and stored file with it.

billing

flur is billed on the web, not through in-app purchase — see pricing. cancel any time from settings; the plan runs to the end of the period you already paid for.

everything else

support@flur.pics. include what you shared and from which app — that's usually the whole diagnosis.